ONLINE SHOPPING

SHOP ONLINE 24/7

CURBSIDE PICK UP

8:30AM-7:00PM  MONDAY-SUNDAY

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Click 'n Go

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FREQUENTLY ASKED QUESTIONS

GENERAL

All Click n Go orders need to be made from the website or our mobile app.

Most items that we carry are online, but some are not.  We try to have as many products available online as we have in store. There are some things (i.e. greeting cards, magazines) that are not available online.

Yes they are. We do not mark up the products we offer online. As you create your online order, sale prices on items that are currently in our ad will be reflected.

Viking Village Foods Weekly Ad runs from Monday through Sunday each week.

Our Weekly Ad runs from Monday through Sunday each week. If you build your online order on Saturday or Sunday to place it for pick up the following week, the sales from our current Weekly Ad will be applied to your online order.

If you build your online order on a Sunday and place it for pick up on Monday, some prices may shift due to a new ad week starting that may be featuring different sales.

If you have any specific preferences, you will be able to leave a note for each product you add to your online order. This will ensure your in store shopper can fulfill your order the same way you would.

Coupons and discounts are not accepted at this time.

Our app will be coming soon for your iOS or Android device.

  • Download iOS app
  • Download Android app

Due to the COVID-19 outbreak, we are not able to accept returns at this time. We apologize for any inconvenience.

ORDERING

Currently, we are requiring a 2 hour minimum lead time to fulfill your online grocery order.

Yes, if it has not been shopped yet. Go to your account and click on “My Orders” from the left side list. From there, select the order you would like to make changes to. You’ll then see a green button that says “Add Products” — this will allow you to add products to your order. You will then need to update your payment when you are finished so we can shop your order.

If you make any additions to your order, a hold for the new total will be held in addition to the amount already holding. This will fall off in 1–3 business days from your banking institution after your order is completed.

You are able to add products to your online order from our Weekly Ad page or from our Shop page. “Grid View” is a grid format that displays the individual sale items in order of popularity. To shop for products not on sale, please go to the Shop page. Here you will be able to shop by departments and see all of our available products.

My Orders” section in your Click N Go account.

You will receive this email if you did any of the following to your order:

Update your pick up date
Update your pick up information
Update your pick up instructions
Adding order notes

Receiving this email might not mean your order date and time has changed. You can find your most up-to-date information here.

Once you have placed your online order, you will receive an email confirming we have received it. We will also send out emails leading up to your pick up date letting you know that your order is being shopped and when it is ready for pick up.

Yes, you can choose to receive information on your order via email. You will be notified once you submit your order, when the order starts being shopped and when it is ready for pick up. Please wait to pick up until you have received a confirmation email stating your order is ready. Thank you for your patience.

Due to the COVID-19 outbreak, we are not able to accept returns at this time. We apologize for any inconvenience.

PAYMENT

You are only able to pay online when you place your order. The final cost may vary based on items sold by the pound and other factors.

We accept all major credit cards or debit cards as forms of payment for online orders. We currently do not accept EBT, gift cards or SCRIPT at this time.

You will have a hold put on your card after you submit your order. The final total will be charged once you have picked up your order.

If you make any additions to your order, a hold for the new total will be held in addition to the amount already holding. This will fall off in 1–3 business days from your banking institution after your order is completed.

At this time we cannot accept gift card payments for online orders. We apologize for any inconvenience.

When you add products or make product changes to your order, another pre-authorized charge will be added to your order. These charges are held by your bank and will fall off 24–72 hours after your order is complete and the correct amount is charged.

The provisional hold is from your banking institution and will temporarily authorize your card for the higher of $5 or 10% of the item total. It helps account for charges like bottle deposit, final sales tax and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order. The hold will fall off between 24–72 hours after your order is completed.

If you make any additions to your order, a hold for the new total will be held in addition to the amount already holding. This will fall off in 1–3 business days from your banking institution after your order is completed.

Once you pick up your online order you will receive your final receipt.

PICK UP

No, all Click N Go orders need to be made from the website or mobile app. You are not able to call in an order for pick up at this time.

A valid ID.

Yes, as long as you include that in the notes of your order or call the store and let them know.

Tips are not necessary, but there is an option in the review section during checkout to enter a tip amount.

If you are experiencing issues with our Click n Go online grocery shopping service or have a question about how it works?
Please read through our frequently asked questions or contact us.

Try these tips first to see if it resolves the issue you’re experiencing:

If you are still need help, please contact us.

(608) 524-6108

Ask for our Click n’ Go Associate
(available from 8am – 5pm)

or please ask for the Service Desk